Privacy Policy

Last updated: 20 August 2026

1. Introduction

Murchison Falls Park Safari (“Murchison Falls Park Safari”, “we”, “us”, or “our”) is a tour operator based in Uganda, providing safari planning and booking services across Uganda, Rwanda, Kenya, and Tanzania. This Privacy Policy applies to https://www.murchisonfallsparksafari.com (the “Site”) and describes how we collect, use, disclose, and protect the personal information of visitors and clients who interact with us through the Site.

By submitting information to us through this Site, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

2.1 Information You Provide to Us. When you submit an enquiry or quote request, we collect the information you choose to provide, which may include your full name, email address, telephone and WhatsApp number, country of residence, proposed travel dates, number and ages of travelers, preferred destinations and accommodation category, and any additional details relevant to planning your safari.

2.2 Information Collected Automatically. When you browse the Site, certain technical information is collected automatically, including your IP address, browser and device type, referring pages, and browsing activity on the Site.

2.3 Cookies and Similar Technologies. The Site uses cookies to operate correctly and, where you provide consent, to analyze site performance. You may manage your cookie preferences at any time through the cookie consent tool displayed on the Site.

3. How We Use Your Information

We use the information described above for the following purposes:

(a) to respond to enquiries and prepare safari itineraries and quotations;
(b) to communicate with you regarding your booking by email, telephone, or WhatsApp;
(c) to coordinate arrangements with accommodation providers, park authorities, and local partners required to deliver your itinerary;
(d) to maintain, secure, and improve the Site and our services; and
(e) to comply with applicable legal, tax, and accounting obligations.

We do not sell or rent your personal information to third parties.

4. Disclosure of Your Information

To arrange and deliver your safari, we may share relevant booking details, such as your name, travel dates, and group size, with lodges, park authorities, and local operators involved in your itinerary. We also engage trusted third-party service providers to support the operation of the Site and our business, including Google Analytics for site performance measurement, Akismet for spam and fraud prevention on our forms, and WhatsApp for direct client communication where you choose to contact us by that channel. Each provider receives only the information necessary to perform its function on our behalf.

5. Data Retention

We retain enquiry and booking information for as long as reasonably necessary to deliver your safari and to satisfy applicable legal, tax, and accounting requirements, after which it is securely deleted or anonymized.

6. Your Rights

Subject to applicable law, you may request confirmation of the personal information we hold about you, request that inaccurate information be corrected, or request deletion of your information, except where we are required to retain it for legal or accounting purposes. To exercise any of these rights, please contact us using the details in Section 9 below.

7. Data Security

The Site is secured with HTTPS encryption, and we maintain reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or loss.

8. Children’s Privacy

Our services are intended for adults arranging travel. We do not knowingly collect personal information directly from children through the Site.

9. Contact Us

For questions or requests regarding this Privacy Policy or the personal information we hold about you, please contact Murchison Falls Park Safari via our enquiry form, by email at info@murchisonfallsparksafari.com, or by WhatsApp at +256 706 406 462.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. The “Last updated” date above indicates when this policy was most recently revised. We encourage you to review this page from time to time.